Frequently Asked Questions

WHY SHOULD WE CHOOSE JPORTER OVER OTHER CLOTHING BRANDS?

We are Perth owned, proudly Australian! Our customers become our friends and we work really hard to earn that loyalty. Our mission is to empower people from the gym to the street, and feel bold about hunting their dreams. Every collection, every design, has a message. We stand for those who need that reminder to rise up and fight for what they believe in. Honestly we want this brand to be the one that when you see somebody else wearing it you nod to them and feel connected because you both get it. That’s why we call anyone in the threads our Wolfpack because it’s a family of like-minded individuals striving for a better life. What you wear is a reflection on who you are and what you believe, so thanks for choosing JPorter Clothing!

 

CAN WE COME AND VISIT YOUR SHOP/WAREHOUSE?

USUALLY YES you can visit us but for the short term we aren't offering appointments as we're in between warehouses! If you want to organise a time to catch up or have us to an event please email us hey@jporter.com.au so we can discuss :)

  

I WANT TO TRY YOUR AWESOME THREADS BUT I'M SCARED THEY WON'T FIT RIGHT?

We want you to be 100% happy with the fit of your threads - there’s nothing worse than a pair of tights slipping on the crutch or a bra strap that digs in! Please get in touch on email or Instagram message so we can talk you through all sizing questions. We also do offer exchange, credit note or refund if you’re not happy with the fit of your threads, send us an email as soon as possible at hey@jporter.com.au so we can work to resolve the issue.

 

DO YOU HAVE FREE SHIPPING? 

For all orders over $150 we offer free shipping! This will automatically be applied to your cart once your total equals over $150 

 

HOW DO I AVOID MISSING OUT ON THE PRODUCTS I WANT?

As our collections are made in limited quantities our launches can be pretty crazy with high traffic on our website. Here are our Top Tips for Launches:

  • Make an account on our website prior to Launch Day and make sure you’re signed up to our mailing list to receive our Look Book as soon as it’s out
  • Browse our Look Book and Instagram prior to the Launch Time and write down or screenshot the items on your wish list
  • Type  www.jporter.com.au in your browser and once the clock hits 6pm - REFRESH!
  • Go through and add your ‘MUST HAVE’ items to the cart and complete purchase for those items before you browse the rest of the site - please be aware that items in your cart are only guaranteed once you have COMPLETED payment! Having them sitting in your cart will not secure them for your order.
  • Feel free to get in touch with us with any questions prior to launch, we are always happy to help out in any way that we can!

 

ARE THE COLOURS OF THE GARMENTS PHOTO ACCURATE?

Here at JPorter, we like to keep things clean and simple. We aim to generate images with a clear likeness to the actual garments, so there’s no surprises when you open your delivery at home. Well, only good surprises. Our colour palette online is very close to the colour palette on the garments, however some colours may vary slightly from those displayed by your monitor, or on varying internet browsers.

 

CAN I CHANGE MY ORDER AFTER IT HAS BEEN PLACED?

Once you have clicked ‘Confirm Order’, the processing of your order commences and you cannot make any online changes. You may email us at sales@jporter.com.au with any questions and we will do ur very best to help you. Our system is designed to fill and despatch orders as quickly as possible.

Once you have received your order in the mail, please refer to our Returns Policy Instructions if required.

 

WHAT SIZE SHOULD I BUY?

Our clothes are cut for a regular shape and most garments are a regular fit to flatter almost any body type. Some of our garments run smaller than normal, in which case will always be specified. If you are uncertain about what size to order, or you are in-between sizes, please refer to the size information we provide in each individual product.

We’re always happy to help you out with sizing so if you need a hand send us a message via email or Instagram and we will help!

 

WHAT IF I CHANGE MY MIND ONCE I HAVE RECEIVED MY ORDER?

If for any reason you change your mind and no longer want an item you have purchased please return it to us within 14 days of receiving your products (if they are being shipped) or within 14 days of your pickup/collection email or notification (please note that it is your responsibility to collect/pickup your order within 14 days) - we will provide you with a gift voucher equal to the value paid for the item (s) or an exchange to the same value.

We do offer exchange/return and refund on full price items if they are faulty. Items must be returned within 14 days of receipt for all domestic orders. Customer is required to contact JPorter Clothing or provide a note in return parcel to ensure items are dealt with correctly. 

 

MY ITEM IS FAULTY, WHAT DO I DO?

If your item is faulty, we do offer exchange, credit note or refund including postage costs. Please email hey@jporter.com.au to advise us of the faulty item, including a photo is always helpful. Items must be returned within 10 days of receiving your order for all domestic orders. Once received we will review the product to determine if faulty. For all international orders, please email us to discuss as shipping periods can vary. You can refer to our terms and conditions for further details.

In relation to general wear and tear of items that have been worn numerous times, this will be subject to each individual circumstance.

 

I SAW SOMETHING I WANTED ON YOUR SITE, BUT NOW IT ISN’T AVAILABLE ANYMORE?

We are pleased to say that our products are very popular and often sell out, especially while we are still growing! Bookmark our website to avoid missing out. You can also subscribe to our mailing list to ensure you receive our updates and look-book!

 

IS IT SAFE TO ORDER WITH JPORTER ONLINE?

Yes it is safe! Protecting your personal details and order information is our number one priority as JPorter Clothing. We want you to be able to order from jporter.com.au with total confidence.

Our eCommerce system uses a secure transaction environment.

 

THE ITEM I ORDERED LAST WEEK JUST WENT ON SALE!

Occasionally items may be discounted. Unfortunately we do not offer a price guarantee and do not provide partial refunds for items that go on sale after purchase. We will usually only run sales towards the end of each season.

 

WHY CAN’T I ADD ITEMS TO MY SHOPPING CART?

If you are having trouble adding items to your shopping cart, your web browser probably has “cookies” disabled. What’s a cookie? It’s a small file stored on your computer that keeps track of what you’re doing on your website, i.e. what items you have bought and what you have in your shopping bag. Modify your cookie settings in your web browser to enable online orders.

 

For any other questions please get in touch and we will be sure to help!

hey@jporter.com.au

@jporterclothing