Frequently Asked Questions

WHY SHOULD WE CHOOSE JPORTER OVER OTHER CLOTHING BRANDS?

We are Perth owned, proudly Australian! Our customers become our friends and we work really hard to earn that loyalty. Our mission is to empower people from the gym to the street, and feel bold about hunting their dreams. Every collection, every design, has a message. We stand for those who need that reminder to rise up and fight for what they believe in. Honestly we want this brand to be the one that when you see somebody else wearing it you nod to them and feel connected because you both get it. That’s why we call anyone in the threads our Wolfpack because it’s a family of like-minded individuals striving for a better life. What you wear is a reflection on who you are and what you believe, so thanks for choosing JPorter Clothing!

 

CAN WE COME AND VISIT YOUR SHOP/WAREHOUSE?

YES you can visit us! We offer appointment only shopping and fittings from our HQ in Midland WA. Please email hey@jporter.com.au to make an appointment.

  

I WANT TO TRY YOUR AWESOME THREADS BUT I'M SCARED THEY WON'T FIT RIGHT?

We want you to be 100% happy with the fit of your threads - there’s nothing worse than a pair of tights slipping on the crutch or a bra strap that digs in! That’s why we offer fittings at our HQ in Midland for anyone local. We also do offer exchange, credit note or refund if you’re not happy with the fit of your threads, send us an email as soon as possible at hey@jporter.com.au so we can work to resolve the issue.

 

I SELECTED THE PICKUP OPTION FOR MY ORDER, WHAT DO I DO NOW? 

If you are in Perth and selected our pickup option, you will receive an email once your order has been packed and is ready to be collected. Please be aware that we require you to book a pickup time through the following link: https://calendly.com/jporterwolfpack/book . If you are unable to find a time slot that works for us you can email us on hey@jporter.com.au to arrange a time to collect after hours. We are based in Midland just next to Guildford.

*Pickup orders will be held at HQ for 6 weeks, once 6 weeks has passed you will be sent a reminder email. If you do not collect your order after 8 weeks, you will be sent a final reminder followed by the void of your order if not collected in 10 weeks. Please note, if there are special circumstances in relation to your order, let us know as we will do our best to ensure you get your threads!

 

WHY DON'T YOU HAVE FREE SHIPPING? 

Unlike many clothing companies, we do not build the price of shipping into the purchase price. A huge reason for this is because so many people come to shop in person at our HQ in Midland, or at our pop up shops, so increasing our prices would not be fair for the whole Wolfpack. Therefore we charge a modest shipping price to help cover our costs and allow the product we sell to be purchased at a great price. Please note that if you order on pre-order, additional items purchased at the same time will only be shipped once the entire order is stocked - unless otherwise arranged.

 

I PLACED MULTIPLE ORDERS, CAN I HAVE THEM SHIPPED TOGETHER?

Yes of course! Sometimes making multiple orders can be the most effective way to avoid missing out on your favourite threads. If you make multiple orders you are only required to pay ONE shipping fee - pay this on your first order and select ‘pick up’ for the others. Send us an email at hey@jporter.com.au to let us know so we can make sure all your threads are included in your parcel :)

 

I SELECTED THE PICKUP OPTION BUT NEED MY THREADS SHIPPED!

All good! Send us an email at hey@jporter.com.au with your full name or order number and we will send through an express shipping invoice and have it posted to you ASAP!

 

HOW DO I AVOID MISSING OUT ON THE PRODUCTS I WANT?

As our collections are made in limited quantities our launches can be pretty crazy with high traffic on our website. Here are our Top Tips for Launches:

  • Make an account on our website prior to Launch Day and make sure you’re signed up to our mailing list to receive our Look Book as soon as it’s out
  • Browse our Look Book and Instagram prior to the Launch Time and write down or screenshot the items on your wish list
  • Type  www.jporter.com.au in your browser and once the clock hits 6pm - REFRESH!
  • Go through and add your ‘MUST HAVE’ items to the cart and complete purchase for those items before you browse the rest of the site - please be aware that items in your cart are only guaranteed once you have COMPLETED payment! Having them sitting in your cart will not secure them for your order.
  • Feel free to get in touch with us with any questions prior to launch, we are always happy to help out in any way that we can!

 

ARE THE COLOURS OF THE GARMENTS PHOTO ACCURATE?

Here at JPorter, we like to keep things clean and simple. We aim to generate images with a clear likeness to the actual garments, so there’s no surprises when you open your delivery at home. Well, only good surprises. Our colour palette online is very close to the colour palette on the garments, however some colours may vary slightly from those displayed by your monitor, or on varying internet browsers.

 

CAN I CHANGE MY ORDER AFTER IT HAS BEEN PLACED?

Once you have clicked ‘Confirm Order’, the processing of your order commences and you cannot make any online changes. You may email us at sales@jporter.com.au with any questions and we will do ur very best to help you. Our system is designed to fill and despatch orders as quickly as possible.

Once you have received your order in the mail, please refer to our Returns Policy Instructions if required.

 

WHAT SIZE SHOULD I BUY?

Our clothes are cut for a regular shape and most garments are a regular fit to flatter almost any body type. Some of our garments run smaller than normal, in which case will always be specified. If you are uncertain about what size to order, or you are in-between sizes, please refer to the size information we provide in each individual product.

We’re always happy to help you out with sizing so if you need a hand send us a message via email or Instagram and we will help!

 

WHAT IF I CHANGE MY MIND ONCE I HAVE RECEIVED MY ORDER?

If for any reason you change your mind and no longer want an item you have purchased please return it to us within 14 days of receiving your products (if they are being shipped) or within 14 days of your pickup/collection email or notification (please note that it is your responsibility to collect/pickup your order within 14 days) - we will provide you with a gift voucher equal to the value paid for the item (s) or an exchange to the same value.

We do offer exchange/return and refund on full price items if they are faulty. Items must be returned within 14 days of receipt for all domestic orders. Customer is required to contact JPorter Clothing or provide a note in return parcel to ensure items are dealt with correctly. 

MY ITEM IS FAULTY, WHAT DO I DO?

If your item is faulty, we do offer exchange, credit note or refund including postage costs. Please email hey@jporter.com.au to advise us of the faulty item, including a photo is always helpful. Items must be returned within 10 days of receiving your order for all domestic orders. Once received we will review the product to determine if faulty. For all international orders, please email us to discuss as shipping periods can vary. You can refer to our terms and conditions for further details.

In relation to general wear and tear of items that have been worn numerous times, this will be subject to each individual circumstance.

 

I SAW SOMETHING I WANTED ON YOUR SITE, BUT NOW IT ISN’T AVAILABLE ANYMORE?

We are pleased to say that our products are very popular and often sell out, especially while we are still growing! Bookmark our website to avoid missing out. You can also subscribe to our mailing list to ensure you receive our updates and look-book!

 

IS IT SAFE TO ORDER WITH JPORTER ONLINE?

Yes it is safe! Protecting your personal details and order information is our number one priority as JPorter Clothing. We want you to be able to order from jporter.com.au with total confidence.

Our eCommerce system uses a secure transaction environment.

 

THE ITEM I ORDERD LAST WEEK JUST WENT ON SALE!

Occasionally items may be discounted. Unfortunately we do not offer a price guarantee and do not provide partial refunds for items that go on sale after purchase. We will usually only run sales towards the end of each season.

 

WHY CAN’T I ADD ITEMS TO MY SHOPPING CART?

If you are having trouble adding items to your shopping cart, your web browser probably has “cookies” disabled. What’s a cookie? It’s a small file stored on your computer that keeps track of what you’re doing on your website, i.e. what items you have bought and what you have in your shopping bag. Modify your cookie settings in your web browser to enable online orders.