TERMS AND CONDITIONS
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE.
“Us”, “Our” and “We/we”, refers to JPorter Clothing Pty Ltd including its directors, employees, contractors and affiliates
“Website” means jporter.com.au
“You/you” and “your” refers to you as purchaser of our products, or individual using our website
DELIVERY OF PRODUCTS
Our products may be delivered by local post and/or reputable courier companies. Deliveries are processed promptly on receipt of full payment. Delivery may take between 2 and 14 days depending on the delivery option. Damaged or lost orders should first be addressed and resolved with the Post Office or Courier Company directly. Replacement of any such lost or damaged goods is made at the discretion of JPorter Clothing Pty Ltd.
As at June 2017, all orders are processed and despatched from HQ in Perth, WA. Orders are sent via Australia Post, each provided with a tracking number in which can be tracked by visiting https://m.auspost.com.au/view/tracking. Once orders have left JPorter Clothing, it is the responsibility of Australia Post. Any items that are lost in transit will not be refunded by JPorter Clothing.
Customers will receive an email from JPorter Clothing providing a tracking number. Whilst we do aim to have orders processed at a fast pace, often in product launches delivery time can vary from 7 - 14 days post purchase. International orders may vary between countries, please allow up to 30 days to receive your order.
REFUNDS AND RETURNS
We hope that you love your new threads as much as we love making them. As a small business every order matters to us!
If for any reason you change your mind and no longer want an item you have purchased please return it to us within 14 days of receiving your products (if they are being shipped) or within 14 days of your pickup/collection email or notification (please note that it is your responsibility to collect/pickup your order within 14 days) - we will provide you with a gift voucher equal to the value paid for the item (s) or an exchange to the same value.
We do offer exchange/return and refund on full price items if they are faulty. Items must be returned within 14 days of receipt for all domestic orders. Customer is required to contact JPorter Clothing or provide a note in return parcel to ensure items are dealt with correctly.
For all international orders, customer is required to contact JPorter Clothing as shipping can vary. Items must be in original condition, you may be asked to provide us with proof of purchase.
We do not provide refunds on postage if you simply need to change size or are unhappy with your order. The cost of return shipping is at the customer’s expense and will not be refunded.
Due to hygiene reasons, we do not offer any returns on swimwear or underwear products unless found faulty.
If a customer is exchanging items, an extra postage bag that is of suitable size must be supplied by the customer. If postage bag is not supplied, the customer is required to pay postage for new items before being dispatched from JPorter Clothing.
If items are faulty we do offer exchange/return or full refund including postage. Items deemed faulty past 30 days may denied.
All orders are to be returned to the address displayed below. If you require a street address, please contact firstname.lastname@example.org with this request. The items are the responsibility of the customer until they are returned to JPorter Clothing. JPorter Clothing will not issue a refund to items that have been misplaced or lost in transit.
JPorter Clothing Returns
PO Box 5093
Midland, WA, 6056
Please be aware, all sale item’s cannot be exchanged/returned or refunded unless they are deemed faulty. Any items that are returned to JPorter Clothing that are discounted or on sale will be disregarded and returned to sender.
If we have made an error on your order, we will reimburse you for any return shipping costs.
We handle all returns and process refunds in accordance with Consumer Law. Our liability for our products is limited to: the supplying of the products or services to you again; the replacement of the products; or the payment of the cost of having the products or services supplied to you again.
LIMITATION OF LIABILITY
It is an essential pre-condition to you using our website that you agree and accept that JPorter Clothing Pty Ltd is not legally responsible for any direct, indirect, consequential or incidental loss, injury or damage you might suffer related to your use of the website, whether from errors or from omissions in our information, any products or services we offer or from any other use of the website. Your use of any information, materials or services on or through this website is entirely at your own risk, for which we shall not be liable.
It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
To the extent we are unable to exclude liability; our total liability for loss or damage you suffer or incur from our products and website services is limited to us re-supplying the Services to you, or, at our option, us refunding to you the amount you have paid us for the Services to which your claim relates.
Legislation may confer certain rights, warranties and guarantees and remedies relating to the provision of the products and website services which cannot be excluded, restricted or modified, including but not limited to Consumer Law. At no time are these statutory rights sought to be excluded.
AMENDMENT OF TERMS AND WEBSITE CONTENT
We reserve the right to change, modify, add or remove portions of these terms, any content or appearance of the website at any time without notice. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and JPorter Clothing Pty Ltd’s rights and obligations to each other.
USE OF WEBSITE AND SERVICES
We make no warranty that the website services will meet your requirements or be available on an uninterrupted, secure or error-free basis. We will do our best endeavours to ensure the website is always available and virus free but from time-to-time, and in some instances, this may not be the case as it may be out of our immediate control. We will notify you if the website becomes unavailable for any lengthy and unusual time period.
You agree and acknowledge that the website uses third party vendors and hosting partners to provide the necessary software, hardware, service and storage.
You agree you will not transmit any viruses, malware, worms, etc. of any kind and that you will not upload, post, host or transmit unsolicited material or messages to the website.
DISCLOSURE OF YOUR INFORMATION
JPorter Clothing Pty Ltd may be required, in certain circumstances, to disclose information in good faith and where we are required to do so in the following circumstances: by law or by any court; to enforce our terms and conditions of sale; or to protect the rights, property or safety of JPorter Clothing Pty Ltd, its directors, employees, contractors or any third parties.
COPYRIGHT, TRADEMARK AND RESTRICTIONS OF USE
All custom graphics, icons, logos and service names are registered trademarks, copyright, trade or service marks of JPorter Clothing Pty Ltd. Any redistribution or reproduction of part or all of the contents in any form is prohibited.
All other trademarks or service marks within this website are the property of their respective owners. Nothing in these Terms grants you any right to use any trademark, service mark, logo, and/or our name.
You are solely responsible for obtaining written permission before re-using any copyrighted material that is available on this website. Any unauthorized use of the materials appearing on this website may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
We expressly reserve all copyright and trademark in our website and in all documents and information on our website and reserves the right to take action against you if you breach any of these terms.
These Terms represent the whole agreement between you and JPorter Clothing Pty Ltd concerning your use and access to JPorter Clothing Pty Ltd’s website and your use and access to the products, services and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.
EXCLUSION OF UNENFORCEABLE TERMS
Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.
This agreement and this website are governed by the laws of Western Australia, and the parties submit to the non-executive jurisdiction of the Courts in Western Australia in any dispute or any matter in any way related to, or connected with, this agreement or any transaction contemplated by this agreement.